Frequently Asked Questions

Tour Pickup and Drop Off Details

As Explore Tours Perth day trips are deliberately restricted to small groups we are able to pick Explorers up from most locations within the central Perth area.

Go to the following link to check whether your hotel/apartment/backpacker hostel is on our departure point list  Departure Points

For those Explorers not staying within the central Perth area you will need to make your way to the Perth tourist coach stand pickup point on Wellington Street, right outside Perth train station.

The exact location of the Tourist coach stand can be found here – Tourist Coach Stand information

If you don’t know where you are staying yet, then please choose the Wellington Street Tourist Coach Stand option when booking. Once you have chosen a place to stay simply email us with the details and we will let you know if we can pick you up. Please make sure you email us at least three days before the date of the trip, otherwise we will assume you will be at the Wellington Street Tourist Coach Stand.

Yes we can drop you at different locations in the City if Perth. Simply let your tour guide know on the day and she will work out the best drop off point nearby to your requested venue.

As all our explorers are picked up from different hotels, the route we drive changes every day. This is why we SMS you the night before your tour with your exact pickup time and location. 

We can SMS or Whatsapp local and international phone numbers. Should you not have access to a phone whilst in Perth, please make sure we have your email address and hotel details and we can email you or let your hotel concierge know your pickup time.

Tour times on our website refer to the time which the tour bus leaves the city after it has completed it’s pickups.

What Should I Bring On A Tour?

Handbags and small rucksacks are ideal for ‘Explore Tours’ trips to hold for sun cream, water, hats, cameras and snacks etc.

We can’t take luggage or suitcases on our day tours. Most hotels are more than happy to store your luggage for you, please contact your hotel directly to organise this.

Alternatively, The Citiplace Rest Centre at Perth Train Station offers luggage storage for a small fee. Please contact them directly to find out more. 

We do offer luggage transport in our private airport transfers part of our package holiday bookings.

Our Explorer Buses

All our buses are clearly branded with the exploretoursperth.com logo and a big red boomerang on the side.

No. In vehicles that seat more than 12 people it is not compulsory for passengers to wear seatbelts. So children under 3 years old can travel free on ‘Explore Tours’ day trips as long as they sit on an adults lap.

Children who are three years old and over are required to have their own seat and you will need to pay the child price for them.

For more information on the Child Restraint laws in Western Australia please visit the Road Safety Commission website here.

For private tours, child seats can be arranged – costs may apply.

Find out more about our Vehicle types here. They do not have toilets on board, but all our tours have regular toilet break stops.

Children On Tour?

Yes. The team at ‘Explore Tours’ love children and are more than happy to have them on day trips.

Saying that, you should be aware that some of the trips are quite long (up to 14 hours) and we can be driving for up to two hours without stopping, so young children may get very restless.

The best trip for children would be the Penguin Island and Caversham Wildlife Park Day Tour, as this is only seven hours long and the most time you will spend on the ‘Explorer Bus’ is around 30 – 45 minutes at any one time.

Explore Tours Perth would advise against taking children on the Margaret River tour unless you are confident that your child can spend a lot of time sitting down on the ‘Explorer Bus’.

The age range for Children varies on each tour so please check the pricing on each tour.

In general though Children are classed as those aged between 2 and 15 years old and you will need to pay the child price for them.

Infants are those aged below two years old and travel free on day trips as long as they sit on an Adult’s lap. No food is provided for Infants as it is assumed that the parents will bring food for them.

If you would like your infant to be provided with a child’s portion of lunch, or have their own space on the bus, you will need to select a child place rather than an infant when booking.

No. In vehicles that seat more than 12 people it is not compulsory for passengers to wear seatbelts. So children under 3 years old can travel free on ‘Explore Tours’ day trips as long as they sit on an adults lap.

Children who are three years old and over are required to have their own seat and you will need to pay the child price for them.

For more information on the Child Restraint laws in Western Australia please visit the Road Safety Commission website here.

Yes. The team at ‘Explore Tours’ love children and are more than happy to have them on day trips.

Saying that, you should be aware that some of the trips are quite long (up to 14 hours) and we can be driving for up to two hours without stopping, so young children may get very restless.

The best trip for children would be the Penguin Island and Caversham Wildlife Park Day Tour, as this is only seven hours long and the most time you will spend on the ‘Explorer Bus’ is around 30 – 45 minutes at any one time.

Explore Tours Perth would advise against taking children on the Margaret River tour unless you are confident that your child can spend a lot of time sitting down on the ‘Explorer Bus’.

More About Perth

Perth is an amazing, clean city on the West Coast of Australia. With a reputation for glorious blue skies and sunny days, Perth is the perfect relaxing holiday destination. Find out more about Perth here

The weather in Perth is fantastic (especially if you like sunshine) and is comparable to that of the Mediterranean. Perth is the sunniest capital city in the world, with an average of 8 hours per day of sunshine, 365 days per year.

Learn more about the best time of year to visit Perth here

Please contact your local Australian Embassy or Consulate in your home country to find out if you need a visa. Visa information can also be found on the Australian Government Department of Home Affairs Website here.

Bookings & Payments

You can pay securely by Paypal, debit card or credit card on our website or directly with us over the phone. We unfortunately don’t accept American Express or Diners Club.

Should you wish to pay in cash, you will need to book your tour at the WA Visitor Centre in Perth, in person. Our tour guides do not take cash on the day.

Any discount codes must be applied at the point of booking and cannot be applied after the booking process is completed.

All transactions are secured by 256 bit SSL encryption. SSL technology encodes information as it is being sent over the Internet, helping to ensure that the information transmitted remains confidential.

Our aim is to never cancel an Explore Tours Perth day trip, but if your trip does get cancelled due to extreme circumstances you will receive a refund for the full cost of the tour plus any credit card fees you may have incurred.

Customer Cancellation Policy from 1 January 2020:

Scheduled Tours booked directly through exploretoursperth.com.au:

  • Up to 72 hours before the tour, you can cancel with a full 100% refund.
  • Less than 3 days before the day of the trip – 0% of the booking value.

Private Charter Tours & Package Holidays Cancellation:

  • More than 14 days before the date of the day trip – your deposit will be returned to you less any costs we incur in sending the money back to you;
  • Between 3 and 14 days before the trip – 50% of the booking value;
  • Cancellation less than 3 days before the day of the trip – 0% of the booking value.

Explore Tours’ only requires it’s explorers to pay 25% of the Perth day trip value at the time of booking. The balance is payable two weeks before the date of your Perth day trip and you will be sent a link to a secure page where you can pay the balance.

You will receive an email reminder a week before the balance is due.

Subject to availability, you can change the date of your tour, up to 3 days before the tour. Should you change to a cheaper tour, we will refund the difference (3 days before)

Should you wish to change within 72 hours of your tour, this is subject to availability and fees may apply.

Yes. Depending on how soon before the date of the trip you have booked, you will receive several email reminders about the trip.

The emails will remind you all about the upcoming ’Explore Tours’ day trip including the date, departure time and things you will need to bring with you.

Tour Information & Details

‘Explore Tours’ restrict each scheduled day trip to twenty passengers, however, for private charters we can accommodate more.

‘Explore Tours’ feel that our explore guides can provide an intimate and consistent experience when the tour is restricted to this number of Explorers.

You don’t need to be super fit to enjoy an ‘Explore Tours’ day trip. All of our trips involve a certain amount of walking, whether that is from the ‘Explorer Bus’ to a vineyard entrance or having a walk around the sandy pathways of the Pinnacles.

Wheelchair Users:
Wheelchair users regularly enjoy our tours, however we require wheelchair users to be able to get on and off the bus. Wheelchairs also need to be foldable.

There may be some activities and destinations that aren’t suitable if you are unable to walk unaided e.g. without the use of a walking stick, however, our explore guides will make you well aware of this before you leave the ‘Explorer Bus’.

We will always endevour to take you to the venues stated in each tours’ itinerary.  In certain circumstances, out of our control, it may be necessary change venues for example due to power failures. In this case, we will visit as close to a comparable venue. We regularly review the places that our Explorers go to on ‘Explore Tours’ day trips.

The experience and service that you receive has to be of the highest quality and if it isn’t then that destination isn’t right for an ‘Explore Tours’ day trip.

Explore Tours Perth are completely independent and do not have any affiliations with destinations, vineyards, restaurants, breweries or other venues.

Our philosophy is that we want our Explorers to have the best trip possible, so on ‘Explore Tours’ trips you go to the places we think will deliver the best and most consistent experience.

The vineyards, breweries and restaurants that our Explorers get taken to are reviewed regularly and we do not hesitate to remove a venue from the preferred list if the service received on a trip isn’t up to scratch.

Public Liability Insurance

Yes. ‘Explore Tours’ is adequately insured for all of its operations through a Tourism Operators insurance policy.

Package Bookings

Yes. Simply let us know how long you want your stay in Perth to be and if you require us to book your extended accommodation. Your airport transfers can be booked for which ever day you like.

We can also suggest itineraries and other things to do.

Your private airport transfer will collect you and your luggage from your hotel or pre-arranged pickup- point, approximately 2.5 hours before your flight.

Your driver will be waiting in the Arrivals Hall at Perth Airport International with a sign board with your name on it. Your driver will be scheduled to arrive at the arrivals hall approximately 30 minutes after your plane lands.

If you cannot find your driver, please wait outside the Vodafone Store (Terminal 1 for International Arrivals) and call us on +61 8 9308 2211.

Each hotel is different and has different room configurations. We will let you know about the room configurations when we provide your quote.

You may be offered a roll-out bed or rollaway bed – this is a temporary bed which is rolled out or unfolded, to add an extra bed to the room.

Most hotels offer breakfast on site, which we can price into your package.

Perth has a wide range of dinner restaurants for you to try out, which your hotel concierge or tour guide should be able to advise you on. You can also check out our Eating Out section in our blog for suggestions. 

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